Department: Core Business
Reports to: CEO
Direct Oversight: B2B Solutions and B2C Learning Units. Delivery, Revenue Operations & Growth Execution (cross-functional)
Role Type: Executive Leadership | Full-time
ROLE PURPOSE
The Vice President, Business (Operations & Growth) is accountable for end-to-end business operations, revenue growth, and scalable execution across iCentra’s Core Business portfolio (B2B and B2C).
The role focuses on turning strategy into growth, strengthening operating discipline, and building systems that enable scale. This leader serves as the CEO’s primary execution and growth partner, significantly reducing CEO involvement in day-to-day operations while expanding revenue, improving delivery effectiveness, and enabling market expansion.
CORE RESPONSIBILITIES
1. Business Operations & Revenue Growth
- Own consolidated revenue delivery across B2B Solutions and B2C Learning.
- Lead execution of growth initiatives that expand market reach, client acquisition, and learner enrollment.
- Ensure strong sales operations, pipeline discipline, and predictable revenue flows.
- Oversee pricing strategy, packaging, and commercial optimization across offerings.
2. Operational Excellence & Delivery Management
- Ensure efficient, high-quality delivery of all B2B engagements and B2C programs.
- Establish strong operating rhythms across planning, execution, and reporting cycles.
- Identify and remove operational friction affecting speed, quality, or customer experience.
- Drive standardization and scalability of business processes across units.
3. Financial Stewardship & P&L Ownership
- Own Core Business P&L in close partnership with Finance.
- Drive sustainable growth while maintaining margin discipline and cost efficiency.
- Monitor unit economics and profitability across products, programs, and client segments.
- Make informed trade-offs between growth velocity, delivery quality, and financial outcomes.
4. Cross-Unit Coordination & Business Enablement
- Align B2B and B2C leaders around shared operational and growth priorities.
- Ensure consistent operating practices, management cadence, and accountability across units.
- Drive collaboration with Marketing, IT & Innovation, Finance, and People & Culture.
- Serve as escalation point for operational or growth risks within Core Business.
5. Growth, Expansion & Scale Enablement
- Lead execution of expansion initiatives, including new markets, offerings, and strategic partnerships.
- Oversee launch and scaling of new products, programs, and delivery models.
- Ensure systems, tools, talent, and processes are growth-ready and scalable.
6. Leadership & Capability Building
- Lead and coach Unit Managers (B2B and B2C) to deliver operational and growth outcomes.
- Build a culture of ownership, execution excellence, and customer-centricity.
- Partner with Head, People & Culture to strengthen leadership capability, succession, and talent pipelines.
KEY INTERFACES & WORKING RELATIONSHIPS
- CEO: Strategic execution and growth partner; provides insights, risks, and recommendations.
- Finance & Accounts: Budgeting, forecasting, unit economics, and P&L management.
- IT & Innovation: Platforms, delivery enablement, and digital growth initiatives.
- Marketing & Communications: Demand generation, market positioning, and growth campaigns.
REQUIREMENTS
Education
- Bachelor’s degree in Business, Management, Economics, Engineering, or related field.
- MBA or equivalent advanced qualification is an advantage.
Experience
- 15–18+ years of progressive experience in business operations, growth leadership, or general management roles.
- Proven experience owning revenue, operations, and P&L in a multi-unit or multi-product environment.
- Experience within professional services, consulting, technology, education, or knowledge-driven businesses.
- Demonstrated success scaling operations, teams, or markets.
- Track record of working closely with CEOs, founders, or executive leadership teams.
Core Competencies
- Strong commercial, operational, and financial acumen.
- Deep understanding of operating models, execution systems, and growth enablement.
- Ability to lead through influence, structure, and accountability rather than micromanagement.
- Strong analytical judgment, prioritization, and decision-making capability.
- Executive presence with strong stakeholder and team leadership skills.
Personal Attributes
- Growth-oriented and execution-focused.
- Structured, disciplined, and systems-minded.
- Comfortable navigating ambiguity in growth-stage organizations.
- High integrity, ownership mindset, and resilience under pressure.
KEY PERFORMANCE INDICATORS (KPIs)
Business Growth & Revenue
- Achievement of consolidated revenue targets across B2B and B2C.
- Revenue growth rate (quarterly and annual).
- Sales pipeline strength, conversion rates, and forecast reliability.
- Market expansion outcomes (new markets, partnerships, offerings).
Financial Health
- Contribution margin and operating profit of Core Business.
- Cost efficiency and scalability of operations.
- Profitability by unit, product, or client segment.
Operational Effectiveness
- Timely and high-quality delivery of B2B projects and B2C programs.
- Reduction in operational bottlenecks, escalations, and rework.
- Improved execution speed and operational throughput.
Leadership & Organizational Enablement
- Consistency and effectiveness of operations across B2B and B2C units.
- Strength of management cadence, dashboards, and decision forums.
- Reduced dependency on CEO for operational oversight.
- Capability and effectiveness of Unit Managers.
Customer Outcomes
- Client satisfaction, retention, and repeat business (B2B).
- Learner engagement, completion, and retention (B2C).
- Net Promoter Score (NPS) or equivalent satisfaction indicators.
