Overview:
As a Senior Manager, Technology at iCentra, you will play a pivotal role in leading technology sales and delivery initiatives, providing strategic guidance, and driving the successful implementation of technology solutions for our clients. You will leverage your extensive experience in technology sales and delivery to deliver value-added services and drive business growth
Responsibilities
- Lead technology sales efforts, including prospecting, client engagement, proposal development, and contract negotiation.
- Collaborate with the sales team to identify and pursue new business opportunities, expand client relationships, and achieve revenue targets.
- Provide strategic guidance and expertise in technology strategy, cybersecurity, IT governance, enterprise architecture, digital transformation, and technology infrastructure.
- Lead the delivery of technology consulting projects, ensuring successful project execution, client satisfaction, and achievement of project objectives.
- Manage project scope, timelines, budgets, and resources effectively to deliver high-quality solutions within client expectations.
- Serve as a trusted advisor to clients, providing insights, recommendations, and best practices to address their technology challenges and opportunities.
- Develop and maintain strong client relationships, including regular communication, status updates, and proactive engagement with client senior management.
- Stay abreast of emerging technologies and industry trends, including cloud, digital technologies (AI, blockchain, analytics, etc.), and their implications for clients.
- Mentor and coach junior team members, providing guidance, support, and knowledge sharing to foster their professional growth and development.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree Business Administration would be an advantage.
- Minimum of 8-10 years of experience in technology sales and delivery, with a proven track record of success in driving business growth and delivering value-added solutions to clients.
- Strong expertise in more than one of the following areas: Technology Strategy, Cyber/Information Security, IT Governance, Enterprise Architecture, Digital Transformation, Technology Infrastructure, and Technology Applications Deployment (Microsoft, SAP, Oracle).
- Good understanding and practical experience with new technologies such as cloud, AI, blockchain, and analytics.
- Excellent communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to analyze client needs, identify opportunities, and develop innovative solutions.
- Proven project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
- Demonstrated ability to build and maintain strong client relationships, with a focus on delivering exceptional client service and exceeding client expectations.
- Strong leadership skills, with the ability to lead and motivate cross-functional teams, mentor junior team members, and drive results in a fast-paced, dynamic environment.
Key Performance Indicators (KPIs):
- Revenue Generation: Total revenue generated from technology consulting services.
- Sales Performance: Number of new clients acquired.
- Client Satisfaction: Client satisfaction scores based on feedback surveys. Client retention rate and repeat business from existing clients.
- Project Delivery: On-time delivery of technology consulting projects. Project profitability, measured by project margins and cost control.
- Team Leadership and Development: Percentage of team members achieving professional development goals.
- Technology Expertise and Innovation: Contribution to thought leadership content, publications, or presentations on emerging technologies and industry trends. Contribution to the development of marketing collateral and sales materials.
- Client Relationship Management: Number of strategic client relationships developed and maintained.
- Business Development Activities: Number of industry events attended or speaking engagements secured. Participation in networking activities and strategic partnerships formed.
- Financial Performance: Achievement of financial targets, including revenue, profit, and sales quotas.
- Market Share and Competitive Positioning: Market share growth compared to competitors in key technology consulting segments. And brand perception as an industry leader measured through industry recognition and awards.
Deadline for Submission: 10th March, 2024.
