As a Senior Manager in Business Operations, you will oversee and optimize various operational functions within the company, focusing on streamlining processes, improving efficiency, and driving strategic initiatives.


  • Operational Oversight: Provide leadership and direction to multiple operational teams, ensuring alignment with organizational goals. Oversee day-to-day operations, including process improvement, resource allocation, and workflow management.
  • Strategic Planning: Develop and implement operational strategies to support the company’s growth objectives. Collaborate with senior leadership to align operational initiatives with broader organizational goals and drive efficiency.
  • Process Improvement: Identify areas for operational improvement, streamline workflows, and implement best practices to enhance operational efficiency and effectiveness. Drive initiatives to optimize business processes across departments.
  • Resource Allocation and Budgeting: Manage and allocate resources, including personnel, budgets, and technology, to support operational needs. Ensure optimal utilization of resources while adhering to budgetary constraints.
  • Performance Analysis and Reporting: Analyze operational performance metrics, generate reports, and provide insights to senior management. Implement KPIs to monitor and measure operational effectiveness and identify areas for improvement.


  • Bachelor’s or Master’s degree in Business Administration, Operations Management, or related field.
  • Significant experience (8+ years) in business operations, with a proven track record in leadership roles.
  • Strong understanding of operational processes, business strategy, and project management methodologies.
  • Excellent leadership, communication, and interpersonal skills to effectively manage teams and collaborate across departments.
  • Strategic thinking and problem-solving abilities to drive operational excellence and continuous improvement.
  • Proficiency in data analysis tools, project management software, and business intelligence tools.

Key Performance Indicators (KPIs):

  • Operational Efficiency: Improved efficiency in operational processes, measured by reduced cycle times, increased productivity, or decreased costs.
  • Process Improvement Initiatives: Successful implementation and impact of process improvement initiatives.
  • Resource Utilization: Effective allocation and utilization of resources, ensuring optimal performance without resource bottlenecks.
  • Budget Adherence: Adherence to operational budgets and cost-effectiveness in resource allocation.
  • Project Delivery: On-time and within-budget completion of key operational projects.
  • Employee Engagement and Development: Metrics related to team performance, employee engagement, and professional development within operational teams.